The Six Sigma Revolution

"Creation and agreement of strategic business objectives is a pivotal first step toward ensuring that a quality initiative becomes successful in the organization."

"While Six Sigma is a technical measure of performance against customer requirements, there is a far more important definition of sigma, that of a cultural philosophy of never-ending dissatisfaction with current performance."

"Create a high-level picture of how the affected process currently operates. By seeing how the affected process operates, we may be able to determine what in the process is not operating as it should."

"Think of measurement as an investment. Like any investment, measurement costs time and money. This time and money can produce significant returns but only if the investment is done right."

"If the project team's goals are primarily centered around effectiveness measures, the door of preference will be the data door. If the project team's goals are primarily efficiency measures, then the process door will be the primary analysis tool. "

"Solutions should attempt to either eliminate the root cause, soften or dampen the effects of the root cause, or neutralize the root causation effects."

"After the process management system has been established, it is the job of the Business Quality Council to continually manage progress toward achievement of the business process goals and to maintain the integrity of the Six Sigma initiative."

"Sadly, I have worked with businesses implementing Six Sigma that have replaced a 'Golden Boy' or 'Golden Girl' business leader after a bad business quarter despite the bad quarter being due to common cause variation."