Process Innovation

"An important measure of a process is customer satisfaction with the output of the process."

"Process innovation combines a structure for doing work with an orientation to visible and dramatic results."

"An organization must understand the level of change and upheaval it can endure and must use that knowledge to determine how many processes it can successfully innovate."

"At some early point in a process innovation initiative, specific enablers must be identified. "

"A process designer pursuing innovation should consider all the tools that can help to shape or enable the process and IT and the information it provides are among the most powerful."

"Although present capabilities are most important to a process team, it is helpful to make team members aware of medium-term future capabilities of an application."

"Often, information gathered for one process proves to be useful in another."

"A key aspect of information management is the structure of the organizational units that have responsibility for it."

"A prototyping approach is generally more appropriate than a lifecycle model for implementing process innovations."

"A process vision should be determined on the basis of what is necessary from a business standpoint, rather than what seems reasonable or accomplishable."

"There are at least four reasons to document existing processes before proceeding with innovation."

"Only when firms adopt more process-based organizational structures will processes be managed in congruence with other aspects of the organization."

"Process innovation and the organizational change it occasions are equivalent to radical surgery."

"More so than those who work in other functions, researchers must discover the benefits of process management themselves."

"Reducing the number of changes in product development cycles can yield significant process benefits."

"The challenge for companies striving to bring quality to manufacturing will be to integrate the notions of radical process change."

"Close relationships with third parties are central to the success of both inbound and outbound process innovation."

"A process orientation can benefit such activities as market selection and definition, customer and market information collection and use, and marketing-initiative planning and tracking."

"Companies are adopting several strategies for effecting major process innovation in order management."

"We view case management not only as a solution to order management process issues, but as a bellwether of a new organizational form."

"Another key strategy for service process innovation lies in customer individualization."

"For managerial processes to be the target of innovation, someone?presumably the CEO?must have a clear view of what is wrong with, and how to remedy, existing approaches to management. "