Best Practices in Organization Development and Change

"The operative words today are speed and connectivity."

"Kraft Foods applies a four-phase approach to HPWS implementation that usually completes in 24 to 30 months."

"It quickly became obvious to the corporate change team that their client group was the local site implementation team."

"Through centralization of services, economics of scale are maximized and redundancies are eliminated."

"The effort must begin with the transformational, not the transactional, factors."

"The lessons learned by Westinghouse are important for any organization undergoing a major change initiative."

"One of the first activities undertaken was the development of a plant-wide business strategy and balanced scorecard."

"The question was, why was the 'empowered employee' still more fiction than fact?"

"The greatest challenge facing the leadership development field is to continually remind ourselves that leadership has a long developmental cycle."

"It was clear that the company needed to focus more attention on the development of executive successors."

"The action learning methodology for the Executive Conference III focuses on learning while working on real business issues."

"The goal is to develop a common language and understanding of leadership by reinforcing this model through an increasing number of processes and tools and events."

"By providing employees with the 'Big 6,' voluntary turnover can be dramatically reduced to single-digit levels in a relatively short period of time."

"The importance and value of a systematic design plan cannot be underestimated."

"Because Allstate started hiring a different type of agent and job requirements changed, an updated selection process was needed."

"The team believed that retaining top talent in sales would give the company a competitive advantage."

"The performance management system needs to be driven by the business strategy and the senior management of an organization."

"The key success factor in gaining key stakeholders' 'buy-in' was their participation in the design and development of the performance management process and tools."

"The performance management system is based on competencies identified as key to Sonoco's success."

"The best of managers do some coaching and some mentoring as part of their management or leadership responsibilities."

"It was widely agreed that learning programs would be the most effective way to introduce the concepts of career development to employees."

"Tthe CEO and his team decided to invest in the creation of a leadership development system that would accomplish 3 major objectives."